Group PT

Cancellation Policy

The Barbelle Club – Booking, Cancellation & Health Waiver Policy 1. Bookings 1.1. All sessions and classes at The Barbelle Club must be booked in advance through our online booking system. 1.2. Your place is only confirmed once payment has been received and your booking is visible in your account. 1.3. Please ensure your contact details in the system are accurate so we can reach you about any changes. 2. Cancellations & Rescheduling 2.1. Class & Group PT Cancellations You may cancel a class or group PT session up to 12 hours before the scheduled start time via the online booking system. Cancellations made more than 12 hours in advance will: Return the session credit to your account, or Be eligible for a reschedule in line with your membership/package terms. Cancellations made less than 12 hours before the start time are considered late cancellations and: Will not be refunded, and The session will be charged in full or deducted from your package/membership. 2.2. Rearranging a Session You may rearrange (move) your booking to another available class via the online booking system up to 1 hour before the original class start time, subject to availability. Rearranging within 1 hour of the class start time is not permitted and will be treated as a late cancellation. 2.3. No-Shows If you do not attend a booked session and have not cancelled or rearranged within the timeframes above, this will be recorded as a no-show and: The session will be charged in full or The credit will be forfeited from your membership/package. 3. Studio Cancellations 3.1. In the unlikely event that The Barbelle Club needs to cancel or reschedule a class (for example due to instructor illness, emergencies, or events outside our control), we will: Notify you as soon as reasonably possible using the contact details in your account, and Offer an alternative session or credit your account for a future booking. 3.2. The Barbelle Club is not responsible for any additional costs incurred by you (e.g., travel, childcare) in the event of a cancellation. 4. Late Arrival 4.1. Please arrive in good time for your session. 4.2. If you arrive more than 10 minutes late, the instructor may refuse entry for safety reasons, and the session may be treated as a no-show. 4.3. Late arrival does not entitle you to an extended session or refund. 5. Health & Safety Waiver By booking and attending sessions at The Barbelle Club, you acknowledge and agree to the following: 5.1. Medical Clearance You confirm that

Contact Details

• Pitt Hall Barn, Basingstoke, UK

  07960041179

  burbidgefitness@gmail.com